Professional Series

E. Amdur- R. Hubal
The Coordinator
Managing High-Risk High-Consequence Social Interactions in an Unfamiliar Environment
Professional Series N. 2
42.00 USD

How should a law enforcement officer manage an encounter with someone who might be mentally unstable or in crisis—but does not appear to pose an immediate threat? How might a platoon commander engage with a foreign civilian who has key information for an intelligence-gathering mission, but is wary of sharing—maybe even being seen—with a stranger? In both cases, how does that officer remain prepared for something going terribly wrong at any moment, while still maintaining the intention and ability to help? What common skills (…)
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E. Amdur- R. Hubal
The Accord Agent
Managing Intense, Problematic Social interactions within Business Environments
Professional Series N. 2
42.00 USD

No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with—an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself in situations engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these situations, can you prepare for the possibility of the interaction heading (…)
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E. Amdur- R. Hubal
The Good Stranger
Managing Intense Interactions Within Social Services Environments
Professional Series N.3
42.00 USD

Encountering individuals who are struggling—whether due to mental illness, intoxication, instability, or advocacy conflicts—is almost inevitable when working in social services. Such situations often involve people who are emotionally flooded, confused, or have conflicting perspectives. How can you prepare for these interactions to prevent them from going awry while maintaining a calm demeanor and focusing on shared goals and successful outcomes?
In The Good Stranger, Amdur and Hubal share their extensive experience working with social service agencies (…)
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